Not every dog concern needs a clinic visit. Tele-vet is the right call for many common situations, and knowing which to choose saves time and reduces stress for both you and your dog. Pawgloo™ currently onboards dogs only.
Tele-vet consultations are video-only and depend on the appointment slots listed in the app. A tele-vet cannot physically examine your dog, run diagnostic tests, or handle emergencies.
Use tele-vet when
- Your dog has a minor skin issue, rash, or irritation you’d like assessed before a clinic visit
- You have a follow-up question after a recent in-clinic diagnosis
- Your dog’s eating habits, sleep, or behaviour have changed but there’s no obvious pain
- You need clarification on a medication dosage
- You want a second opinion on a diagnosis
- Your dog is anxious about clinic environments (white coat syndrome is real in dogs)
- It’s outside normal clinic hours, the concern is non-urgent, and a listed tele-vet slot is available
Go to a clinic immediately when
- Your dog is struggling to breathe
- Your dog has collapsed, is unresponsive, or is having seizures
- Your dog has been in an accident or has visible trauma/injury
- Your dog cannot urinate
- Your dog has ingested a known toxin (human medications, certain plants, rat poison)
- Your dog is bleeding severely and cannot be controlled with pressure
- Your dog is in clear, persistent pain, crying out, unable to stand, or trembling
When in doubt, err towards the clinic. A scheduled tele-vet video consultation can help with non-urgent concerns when a listed slot is available, but urgent or worsening symptoms need local in-clinic care.
Decision table
Use this table as a general guide. Symptoms can change quickly, so favour urgent local care when symptoms are severe, worsening, or unclear.
| Situation | Tele-Vet | Clinic |
|---|---|---|
| Minor skin rash, licking a spot | ✅ | |
| Follow-up on existing diagnosis | ✅ | |
| Mild digestive upset (1 to 2 days) | ✅ | |
| Vaccination question | ✅ | |
| Behaviour change (past 1 to 2 weeks) | ✅ | |
| Moderate digestive upset (3 or more days) | ✅ | |
| Breathing difficulty | ✅ | |
| Collapse / seizure | ✅ | |
| Trauma or injury | ✅ | |
| Unable to urinate | ✅ | |
| Known toxin ingestion | ✅ | |
| Severe pain | ✅ |
Planned experience, not live
- Instant triage, including an assessment in under 5 minutes, is planned and is not available in the current app. The instant consultation button is hidden.
- Active in-app prescription handling is planned and is not live. You may use a listed video consultation to ask for clarification about an existing medication dosage.
Current app behaviour and availability are documented in the app.