How Tele-Vet Works on Pawgloo
Pawgloo's tele-vet feature connects you with qualified veterinarians via video or chat — without a waiting room, without driving across town, and without the stress of clinic visits for your pet.
How to start a tele-vet consultation
Step 1 — Open Tele-Vet
Tap the Tele-Vet tab in the bottom navigation.
Step 2 — Select your pet
Choose which pet the consultation is for. The vet can see your pet's profile — breed, age, weight, vaccination records, and any health notes you've added.
Step 3 — Choose a vet
Browse available vets by specialty, language, and rating. Tap a vet to see their qualifications and availability.
Step 4 — Start the consultation
Tap Start Consultation to connect immediately (if the vet is available) or schedule a time slot.
Consultations happen via:
- Video call — recommended for visible symptoms, injuries, and behavioural questions
- Chat — for quick questions, prescription follow-ups, and general advice
Step 5 — Share your concern
Describe what you're observing. You can share:
- Photos or short videos (taken within the app or uploaded from your gallery)
- A description of onset, frequency, and any recent changes in diet or environment
Step 6 — Get advice or a referral
The vet will assess the situation and provide:
- Immediate advice and home care instructions
- A prescription (where applicable under Indian telemedicine regulations)
- A referral to an in-clinic vet if the situation requires physical examination or diagnostics
What tele-vet can and cannot do
Can do:
- Assess non-emergency symptoms (skin, digestion, behaviour, minor injuries)
- Answer medication and dosage questions
- Review test results and explain diagnoses from a previous in-clinic visit
- Provide second opinions
- Issue prescriptions for certain conditions (subject to vet's assessment)
Cannot do:
- Physically examine your pet
- Order lab tests or imaging directly
- Handle emergencies — if your pet is in distress, go to the nearest emergency clinic immediately
Consultation fees
Fees vary by vet and consultation type. You'll see the rate before confirming. Payment is processed securely in-app after the consultation.