Pawgloo’s tele-vet feature connects you with qualified veterinarians via scheduled video, without driving across town and without the stress of clinic visits for your pet.
How to start a tele-vet consultation
Step 1: Open Consult a Vet
From the Dashboard, tap Consult a Vet.
Step 2: Find a vet
Search the vet directory by name, specialty, or city. You can sort the results by Top Rated or Experience.
Step 3: Open the vet’s profile
Tap a vet to open their profile and review their qualifications, specialties, experience, rating, consultation fee, and availability.
Step 4: Choose the consultation length
Choose a 15-minute or 30-minute video consultation from the vet’s profile.
Step 5: Select an available time
Choose an available scheduled time slot. The staged page may display an Instant option, but instant consultation is not currently available.
Step 6: Review the fee and prepay
Review the consultation fee before confirming. Prepay through our payment processor to complete the scheduled booking.
Step 7: Open Appointments
After payment succeeds, the scheduled booking is available under Appointments.
Step 8: Enter the Waiting Room
At the allowed time, open the appointment and enter the Waiting Room.
Step 9: Initiate and join the call
Initiate the call from the Waiting Room and join the video consultation.
The currently available consultation mode is:
- Video call: recommended for visible symptoms, injuries, and behavioural questions
There is no live chat-consultation choice.
Step 10: Share your concern
Describe what you’re observing during the video consultation. Include:
- A description of onset, frequency, and any recent changes in diet or environment
- Visible symptoms or behaviour that you can show during the video call
There is no in-call option to take or upload photos or short videos from your gallery.
Step 11: Discuss advice or a referral
Based on the video consultation, you can discuss the following possible outcomes with the vet:
- Immediate advice and home care instructions
- Whether medication or a prescription may be appropriate
- A referral to an in-clinic vet if the situation requires physical examination or diagnostics
These are matters to discuss with the vet and are not guaranteed downloadable platform artifacts.
Step 12: Complete the Session Summary
After the consultation, the Session Summary requires a rating from 1 to 5 stars. You can also add an optional comment.
Planned experience, not live
The following experiences are planned or represented in staged interfaces, but are not currently live:
- Instant consultation: Tap Start Consultation to connect immediately if the vet is available. An instant-consult handler exists, but its button is deliberately hidden, so the staged page’s Instant option is not live.
- Chat consultations: Chat for quick questions, prescription follow-ups, and general advice is not currently available.
- In-app photo and video attachments: Photos or short videos taken within the app or uploaded from your gallery cannot currently be attached during a consultation.
- Active prescription issuance and download: A prescription, where applicable under Indian telemedicine regulations and subject to the vet’s assessment, cannot currently be issued or downloaded through this flow.
- Guaranteed written notes: Written consultation notes are not currently guaranteed as a platform artifact.
The current Session Summary contains only a prescription teaser. Pawgloo does not currently issue, download, or ship prescriptions through this flow.
What tele-vet can and cannot do
| Can do | Current scope |
|---|---|
| Assess non-emergency symptoms | Discuss skin, digestion, behaviour, and minor injuries by video |
| Answer medication and dosage questions | Discuss medication and dosage questions directly with the vet |
| Review test results and explain diagnoses from a previous in-clinic visit | Discuss results or show available information during the video call |
| Provide second opinions | Discuss an existing diagnosis or care plan with another vet |
| Discuss possible prescriptions | Ask whether a prescription may be appropriate, although active prescription issuance and download are not currently available |
| Cannot do | Current limitation |
|---|---|
| Physically examine your pet | A video consultation does not replace a hands-on examination |
| Order lab tests or imaging directly | The vet may discuss whether in-clinic diagnostics are needed |
| Handle emergencies | If your pet is in distress, go to the nearest emergency clinic immediately |
| Provide chat consultations | The current live consultation mode is video |
| Accept in-call attachments | Photos and short videos cannot currently be uploaded during the call |
Consultation fees
Fees vary by vet and consultation length. You’ll see the rate before confirming. Payment is processed securely through our payment processor before the scheduled consultation is confirmed.