A well-prepared tele-vet consultation gives the vet enough information to make a proper assessment and gets you actionable advice faster.
Before you connect
Update your pet’s profile
Make sure the following are current in your pet’s profile:
- Weight (vets use this for dosage calculations)
- Vaccination status (yes or no)
The current setup flow stores weight and vaccination status, but does not provide general conditions, medications, or health-note fields. Vaccination certificate upload is not live, so keep the physical vaccination card or records beside you.
Write down your observations
Vets rely on your observations when they can’t physically examine your pet. Before the call, note:
- When did it start? (hours ago, days ago, this morning)
- Is it getting worse, better, or staying the same?
- Frequency: is the symptom constant or intermittent?
- Any recent changes? New food, new environment, outdoor exposure, contact with another animal
- What you’ve tried: any home remedies or medications already given
Prepare short videos or photos
For skin conditions, unusual postures, limping, or behavioural symptoms, a short 20 to 30 second video is far more useful than a verbal description. Record it in good lighting before the call. Keep the recording on your device and be ready to show it to the vet on camera because the call does not expose an attachment upload option. ( and.)
Have the following ready
| Item | In profile | Keep beside you |
|---|---|---|
| Your pet’s current weight | Yes | Keep a recent measurement beside you if the weight has changed |
| Your pet’s vaccination information | Vaccination status, yes or no | Your pet’s physical vaccination card or records, if the vet asks |
| Any existing prescription labels | No | Keep the labels beside you if this is a follow-up on medication |
| The name of any food your pet has recently eaten | No | Write down the food name and keep it beside you |
| Your observations | No | Keep your written observations beside you |
| Short videos or photos | No attachment upload during the call | Keep them on your device and be ready to show them on camera |
Planned experience, not live
The following features are planned experiences and are not available in the current consultation flow:
- Profile-based medication and condition records: Any existing conditions or ongoing medications would be kept current in your pet’s profile.
- File attachments: Vaccination records, prescription labels, short videos, and photos would be uploaded or attached instead of being shown on camera.
- Written chat summary: You would be able to ask for a written summary via chat.
- Completed prescription record: A completed prescription record would be available after the consultation.
These items are not exposed in the current pet setup, video call, or session summary experience.
During the consultation
- Use video call where possible because vets can observe your pet’s movement, breathing, and posture
- Hold your pet calmly: if they’re in your lap or on a surface the vet can see clearly, the assessment is better
- Ask your question directly and early: “My dog has been limping on her left front leg since yesterday morning” is better than a long preamble
- Take your own notes on the vet’s advice because the call does not provide a written chat summary
After the consultation
- Follow the vet’s advice for the specified duration before deciding the treatment isn’t working
- If the vet prescribed a clinic visit and the symptom worsens before your appointment, seek emergency care
- Rate your vet after the consultation because this helps other pet parents find the right vet. Rating after the call is live in the current session summary experience.