Effective Date: 2026-05-04 Applies To: Users of the Pawgloo Consumer Application ("Consumers") and the Pawgloo-Partners Service Application ("Partners").
1. Purpose and Scope as a Digital Intermediary
Pawgloo invests substantial capital in proprietary technology (AWS, GetStream, Cashfree integrations), marketing, background verification (KYC), and customer support to create a secure, high-trust marketplace for pet care. We operate as an electronic commerce operator and digital intermediary.
To sustain this ecosystem and protect our intellectual property and operational investments, all financial transactions and service-related communications originating from or discovered through the Pawgloo platform must strictly remain on the Pawgloo platform.
2. The Anti-Circumvention Mandate (Zero Tolerance)
By registering on either the Pawgloo or Pawgloo-Partners application, all users expressly agree to a strict, non-negotiable non-circumvention covenant.
Users are strictly prohibited from engaging in the following activities:
- Off-Platform Transactions: Offering, soliciting, accepting, or remitting payment outside of the Pawgloo secure payment gateway for any service where the initial connection, discovery, or lead generation occurred on the Pawgloo platform. This includes cash transactions, direct bank transfers, or direct UPI payments (e.g., Google Pay, PhonePe, Paytm).
- Information Exchange for the Purpose of Bypassing: Utilizing Pawgloo’s in-app chat, voice, or video consultation infrastructure to share, request, or obfuscate direct contact information (including but not limited to mobile numbers, WhatsApp handles, email addresses, or personal social media profiles) with the intent to move the commercial relationship off-platform.
- Fraudulent Cancellations ("Poaching"): Canceling a scheduled, confirmed booking within the Pawgloo application with the mutual intent to fulfill that exact or similar service in person for direct, off-platform remuneration.
3. Restrictive Covenant (Duration)
The mutual obligation to process payments exclusively through Pawgloo's authorized gateway applies to all services rendered between a specific Consumer and a specific Partner for a continuous period of twelve (12) months from the date of their most recent booking or digital interaction on the platform.
4. Enforcement, Telemetry, and Monitoring
To ensure community safety, verify service fulfillment, and strictly enforce this Policy, Pawgloo utilizes automated platform telemetry in accordance with our Privacy Policy and applicable Indian data protection regulations:
- Automated Communication Audits: Pawgloo’s communication infrastructure (powered by GetStream) deploys automated, algorithmic keyword filters. These systems are designed to detect the transmission of numerical strings resembling phone numbers, UPI IDs, or targeted lexicons indicative of off-platform solicitation (e.g., "GPay," "Cash," "WhatsApp me," "pay directly").
- Geospatial & Behavioral Flagging: Our backend infrastructure continuously monitors for suspicious behavioral anomalies. This includes algorithmic flagging of high-frequency Consumer-initiated cancellations that perfectly correlate with a Partner’s GPS telemetry indicating physical proximity to the Consumer's registered location at the scheduled service time.
5. Material Breach and Remedial Actions
Violating the Anti-Circumvention Mandate constitutes a material breach of the Pawgloo Terms of Service. Upon detection of a violation, Pawgloo reserves the right to execute the following remedial actions immediately and without prior notice:
For Consumers (Pet Parents):
- Immediate, permanent suspension of the primary Pawgloo account and all associated pet profiles.
- Immediate forfeiture of any unused promotional credits, referral bonuses, or Wallet balances.
- Implementation of a permanent platform ban, enforced via device fingerprinting and mobile number blacklisting.
For Partners (Service Providers):
- Immediate, permanent deactivation of the Pawgloo-Partner profile and revocation of platform access.
- Liquidated Damages & Forfeiture of Funds: Pursuant to Section 74 of the Indian Contract Act, 1872, any unpaid funds currently held in the Partner's nodal/escrow ledger will be permanently forfeited to Pawgloo. Both parties agree that this forfeiture represents a genuine, reasonable pre-estimate of the damages incurred by Pawgloo (including stolen platform commissions, wasted marketing acquisition costs, and administrative overhead), and does not constitute a penalty.
- Civil Litigation: In instances involving organized poaching, systemic fraud, or the mass solicitation of Pawgloo clientele, the Company reserves the absolute right to pursue civil litigation for tortious interference with business relations, breach of contract, and recovery of actual damages.
6. The Platform Integrity ("Whistleblower") Mechanism
Pawgloo relies on the integrity of its community to maintain a fair and secure marketplace.
- For Consumers: If a Partner solicits direct cash payment, requests you to cancel an active app booking, or attempts to route communications to WhatsApp, you are obligated to report this behavior immediately to support@pawgloo.com.
- For Partners: If a Consumer attempts to pressure you into accepting direct payments off-platform to avoid platform fees, you must report the user via the in-app support portal.
- Bounty Program: Pawgloo may, at its sole and absolute discretion, issue account credits, financial bonuses, or ledger bumps to users who provide verifiable, actionable proof (e.g., screenshots of off-platform solicitation) of circumvention attempts initiated by the counterparty.