- Effective Date: 2026-08-28
This Data Collection Policy explains exactly what data Pawgloo™ collects to provide the app, where we get it, why we need it, and how it is processed and shared.
1. Data Categories We Collect
We collect the following categories of personal data:
- Account and Contact Details: We collect your phone number, email address, and user profile details.
- Dog Profiles: We collect your dog’s name, age, breed, gender, bio, temperament, and vaccination/health status. Note: The current app does not support the upload of actual vaccination certificates.
- Location Data: After the app explains the necessity and you grant permission, we collect foreground exact GPS coordinates (GeoJSON). We derive your city, state, and country from this data. Other users only see your city and relative distance, never your exact coordinates.
- Matchmaking Activity: We collect your swipes, matches, profile activity, profile-quality scores, distance metrics, and ranking signals used to order discovery results.
- Media: We collect your profile images and your dog’s images.
- Communications: We collect chat messages and shared chat media. For video calls, we collect call presence and duration metadata, but Pawgloo does not record or store the raw video/audio of the call.
- Bookings and Payments: We collect booking details, transaction statuses, payment amounts, ledger records, and our payment processor reference IDs. Pawgloo does not receive or store your full credit card number, CVV, or UPI PIN.
- Notifications: We collect device push tokens to send account, match, booking, and payment alerts.
- Analytics and Crash Reports: We collect usage events and error diagnostics to monitor app health.
- On-Device Data: We store session tokens, onboarding progress, and app state locally on your device.
2. s and Purposes of Collection
| Category | Source | Purpose |
|---|---|---|
| Account & Profile | Provided by you | Account creation, authentication, and displaying your identity to other users. |
| Dog Data | Provided by you | Enabling pet matchmaking, discovery, and booking appropriate services. |
| Location | Your device GPS (Foreground) | Calculating distance for matches and facilitating local service bookings. |
| Matchmaking | Your app activity | Powering the recommendation engine and filtering discovery results. |
| Media | Provided by you | Populating user and pet profiles. |
| Communications | Your app activity | Enabling user-to-user chat, partner communications, and tele-vet consultations. |
| Bookings & Payments | You & Payment Gateway | Facilitating service reservations, calculating partner payouts, and maintaining financial ledgers. |
| Notifications | Your device OS | Delivering real-time updates for matches, messages, and bookings. |
| Analytics/Errors | App background telemetry | Improving app performance, fixing bugs, and understanding user behavior. |
3. Storage and Processors
Pawgloo utilizes authorized third-party processors to securely store and handle your data:
- secure cloud storage: Stores all uploaded media (profile and dog images).
- our secure database: Stores core account data, profiles, location (GeoJSON), matchmaking records, booking details, and transaction ledgers.
- our communication partner: Processes and stores chat messages, chat media, and provides the infrastructure for real-time video calls.
- our authorized payment gateway: Processes all financial transactions securely.
- our notification provider: Manages and delivers push notifications to your device.
- our analytics provider: Processes product analytics and usage events.
- our error monitoring partner: Processes crash reports and application error diagnostics.
- AsyncStorage: Stores transient state and session data locally on your physical device.
4. Data Sharing
Pawgloo shares your data only in the following limited circumstances:
- With Partners: When you book a service, necessary details (e.g., your name, your dog’s profile, and relative location) are shared with the Pawgloo Partner to fulfill the service.
- For Legal & Safety Reasons: We may share data with law enforcement, regulators, or legal counsel if required by law, to enforce our terms, or to protect the safety of users, animals, and the public.
- With Service Providers: Data is shared with the processors listed in Section 3 strictly to provide platform functionality.
5. Retention and Deletion Overview
Pawgloo retains your data as long as necessary to provide our services.
- Deletion: Upon requesting account deletion, the system immediately deletes your core profile, pet profiles, location data, matchmaking activity, images, and push notification tokens.
- Retention: Certain records (like financial ledgers, booking history, third-party chat data, and analytics) may be retained for longer statutory periods or because automated deletion is not currently supported for all processors.
For exact timelines and deletion mechanics, please review our comprehensive Data Retention & Deletion Policy.
6. Your Rights and Controls
- Permissions: You can revoke Location, Camera, and Push Notification permissions at any time through your device’s OS settings.
- Correction: You can update your profile, contact details, and dog data directly within the Pawgloo app.
- Support: If you need to access specific data records or have privacy concerns, please contact our support team.
Contact Us
If you have questions about what data we collect or how we use it, please contact our Data Protection Officer at privacy@pawgloo.com.