Partner Terms & Conditions

Terms & Conditions: Pawgloo-Partners (Service Application)

Effective Date: 2026-05-04

Jurisdiction: Republic of India

1. Legal Relationship: Independent Contractor Status

By completing the registration process, completing Know Your Customer (KYC) verification, and utilizing the Pawgloo-Partners application (the "Application"), the registering party (the "Partner") expressly acknowledges and agrees that their engagement with Pawgloo is strictly and exclusively that of an Independent Contractor operating on a principal-to-principal basis.

No Employment Relationship: The Partner is not, and shall under no circumstances be deemed to be, an employee, agent, joint venturer, legal representative, or franchisee of Pawgloo. The provisions of the Industrial Disputes Act, 1947, and related Indian labor legislations shall not apply.
Waiver of Statutory Benefits: The Partner operates at their own risk and expense and is not entitled to any employment benefits, including but not limited to Employees' Provident Fund (EPF) contributions, Employees' State Insurance (ESIC), gratuity, health insurance, paid leave, or workmen’s compensation.
Operational Autonomy: The Partner retains complete, unfettered autonomy to accept, reject, or ignore service requests ("Slots") broadcasted through the Application. Pawgloo exercises no control over the Partner's working hours, which are dictated exclusively by the Partner’s dynamically managed availability settings within the Application.

2. Financial Stipulations, Payout Mechanics, and Tax Compliance

Pawgloo facilitates payments via a double-entry financial ledger system and utilizes an RBI-authorized Payment Aggregator (Cashfree Payouts) to route the Partner's earned compensation ("Earnings") through a compliant Nodal Account.

Platform Fees & Commissions: In consideration for lead generation, use of the Application, digital infrastructure (AWS, GetStream), and payment processing, Pawgloo shall deduct a pre-determined Platform Fee/Commission from the gross value of every successfully completed and verified transaction.
Statutory Tax Deductions (TDS & GST): Operating as an Electronic Commerce Operator (ECO) under Indian law, Pawgloo is statutorily mandated to comply with the Income Tax Act, 1961.
- TDS (Section 194-O): Pawgloo will deduct Tax Deducted at Source (TDS) at the applicable rate (currently 1% with a valid PAN, or 5% without) prior to the disbursement of any Earnings.
- GST Compliance: The Partner is solely responsible for determining their GST liabilities. If applicable, the Partner must upload a valid Goods and Services Tax Identification Number (GSTIN).
Payout Schedule & Limitations: Earnings are calculated automatically based on verified backend service data (e.g., GetStream call_sessions duration and platform slot_bookings completion logs). Payouts are routed to the Partner’s verified bank account or UPI ID. Pawgloo expressly disclaims all liability for payout delays or failures resulting from:
- Incorrect or mismatched Indian Financial System Code (IFSC) or account details.
- Invalid or suspended Unified Payments Interface Virtual Payment Addresses (UPI VPAs).
- Core banking system downtimes, mandated bank holidays, or third-party API failures.

Pawgloo expends substantial capital on Customer Acquisition Cost (CAC) and platform security. Consequently, a strict, zero-tolerance Anti-Circumvention policy is enforced.

Zero-Tolerance Poaching: The Partner is strictly prohibited from soliciting Pawgloo Users to book services "off-platform," or from accepting direct cash, direct UPI, or alternative private remuneration for services initially discovered, arranged, or brokered via the platform.
Explicit Consent to Telemetry & Monitoring: To enforce platform integrity and user safety, the Partner hereby provides explicit, informed consent for Pawgloo to log, record, and algorithmically monitor all in-app communications (chat, audio, and video) routed through our GetStream infrastructure, as well as necessary geospatial (GPS) data during active service slots.
Breach & Liquidated Damages: Any confirmed violation of this clause constitutes a material breach of contract, resulting in:
- Immediate and permanent deactivation of the Partner's Application access.
- Forfeiture of Funds: Pursuant to Section 74 of the Indian Contract Act, 1872, the Partner agrees that any unpaid funds held in their virtual ledger at the time of the breach shall be permanently forfeited to Pawgloo as reasonable, pre-determined liquidated damages to offset stolen platform fees and breach of trust.
- The reservation of Pawgloo's right to initiate civil litigation for tortious interference and breach of contract.

4. Indemnification and Professional Liability

The Partner hereby agrees to indemnify, defend, and hold harmless Pawgloo, its directors, officers, agents, and cloud infrastructure providers from any claims, damages, liabilities, or legal actions (including legal fees) arising from the Partner's provision of services.

For Pet Walkers, Sitters, and Groomers: The Partner assumes full and exclusive personal liability for any loss, theft, escape, physical injury, or fatality of a pet that occurs while the pet is under the Partner's direct or indirect care (Bailment).
For Veterinarians (Tele-Vets): The Partner assumes full, exclusive medical and legal liability for:
- Any professional malpractice, misdiagnosis, or negligent provision of veterinary advice.
- Strict adherence to the Telemedicine Practice Guidelines as issued by the Veterinary Council of India (VCI) or other prevailing statutory medical bodies.

5. Identity Verification and KYC Compliance

The Partner's access to the Application is strictly contingent upon the successful, ongoing completion of Know Your Customer (KYC) protocols, aligning with anti-fraud and anti-money laundering (AML) best practices.

Document Processing: The Partner explicitly consents to Pawgloo securely processing, tokenizing, and verifying personal and professional identification (e.g., Aadhaar, PAN, Veterinary Council Registration Certificates) via authorized third-party APIs (e.g., Cashfree Verification, DigiLocker).
Right of Suspension: Pawgloo reserves the unilateral right to instantly freeze payouts and suspend the Partner's account if:
- Uploaded professional licenses or credentials expire or are revoked by the issuing authority.
- The Partner's bank account fails the mandatory "Penny Drop" name-matching verification.
- Any automated or manual audit indicates fraudulent information, identity mismatch, or unauthorized account sharing.