Partner data collection policy
- Effective Date: 2026-08-28
This page explains in detail what information Pawgloo™ collects from veterinary partners and other service providers, how it is d, why we collect it, and where it is stored. For a broader overview of our privacy practices, see our Privacy Policy.
1. Categories of data collected
We collect various categories of data to facilitate your operation on the Pawgloo platform:
- Contact and profile data: Your name, email address, phone number, biography, specialty, and availability schedule.
- KYC and verification data: Your Aadhaar, PAN, DigiLocker documents, professional licenses, KYC media (photos and videos), and the exact GPS coordinates captured at the time of your KYC upload. Note that the GPS location metadata remains attached to your licence files.
- Financial information: Your full bank account number, IFSC code, VPA (UPI ID), and the registered account holder name. This raw financial data is persisted in our systems and duplicated into your profile for operational routing. We also collect your internal wallet balance, ledger entries, payout batch history, UTR references, and records of payout failures.
- Authentication and device data: Login credentials, device identifiers, and session tokens.
- Service telemetry: Records of your bookings, our communication partner call presence, and call duration.
- Communications: Notifications sent to you and your interactions with our support team.
2. s of data
We collect this information from multiple s:
- Directly from you (The partner): When you fill out your profile, upload documents, or input financial details.
- From your device: Automatically capturing GPS during KYC, device identifiers, and session state.
- From third-party processors:
- our payment processor: For verified bank account matching and payout processing statuses. Note that while our payment processor processes external payouts, Pawgloo manages your internal wallet balance.
- our communication partner: For audio, video, and chat telemetry.
- From booking parties (Users): Information related to the service requests they book with you.
3. Purpose of data collection
The data we collect serves specific operational and legal purposes:
| Data Category | Primary Purpose |
|---|---|
| Contact & Profile | To display your services to users and allow them to book appointments. |
| KYC & Licences | To comply with anti-fraud, anti-money laundering (AML) laws, and verify your professional standing. Raw Aadhaar data is specifically reused to facilitate our payment processor video KYC. |
| Financial Information | To process your earnings, calculate taxes (TDS/GST), and execute payouts. |
| Auth & Device Data | To secure your account and maintain active sessions. |
| Service Telemetry | To calculate accurate billable minutes for consultations and resolve disputes. |
| Wallet & Ledger | To maintain a compliant double-entry accounting system of your platform earnings. |
4. Storage mapping and third-party processors
We map your data to secure internal and external infrastructure:
- our secure database: Stores your partner profile, schedules, financial ledgers, wallet balances, and service booking records.
- secure cloud storage: Securely hosts your profile pictures, professional licenses, KYC media, and document uploads.
- our communication partner: Manages the infrastructure for your video calls, chat messages, and presence telemetry.
- AsyncStorage: Utilized locally on your device to maintain your identity and session state.
We securely share necessary data subsets with the following authorized processors to provide platform functionality:
- secure cloud infrastructure: For cloud infrastructure and database hosting.
- our payment processor: For executing bank verification (Penny Drop) and processing payout transfers.
- our communication partner: For real-time communication routing.
- our notification provider: For delivering push notifications and alerts.
- OTP & Email Providers: Verified partners used strictly for delivering authentication codes and transactional emails.
5. Sharing, permissions, and rights
- Permissions: The Pawgloo-Partners app will request necessary device permissions, such as camera, microphone, and location access, to fulfill KYC and consultation requirements.
- Data sharing: Your public profile, specialty, and schedule are shared with users seeking services. Your financial and KYC data are strictly shared only with authorized payment and infrastructure processors as detailed above, or with law enforcement when legally mandated.
- Correction and support: You have the right to correct inaccurate profile data directly through the app. For assistance with correcting KYC or financial data, please contact support@pawgloo.com.
For detailed information on how long we keep this data and how you can request its deletion, please review our Data Retention & Deletion Policy.