Account Closure

Account closure policy

• Effective Date: 2026-08-28

This operational policy outlines the process, requirements, and consequences of closing your Pawgloo™ partner account.

1. Scope and nature of closure

Account closure is a permanent action that terminates your ability to offer services on Pawgloo. It is fundamentally different from temporarily delisting or pausing your profile.

• Immediate and irreversible: Once the closure process is successfully initiated and confirmed, the action is immediate and cannot be undone. There is no grace period for recovery.

2. Closure guards and requirements

To protect the financial integrity of the platform and ensure a smooth experience for users, certain conditions will block the closure of your account. You cannot close your account if you have:

• A positive wallet balance: For example, if you have ₹500 in your wallet, you must request a payout and wait for it to settle before closing the account.
• An in-flight payout: A payout in a processing state will block closure. You must wait for the payout to succeed or fail.
• An active future booking: A confirmed future booking must be completed or cancelled before you can close your account.

3. Steps to close your account

To initiate account closure, provided you meet the requirements above:

1. Open the Pawgloo-Partners application.
2. Navigate to your Settings.
3. Select Account Security.
4. Choose Delete Account and confirm the permanent action.

4. Data handling upon closure

When your account is closed, our system automatically processes your data according to the following categories.

Deleted categories

The following data is immediately and permanently removed from our active systems:

• Your specialized partner profile.
• Authentication records (our secure authentication provider).
• Locally stored bank methods (bank account numbers, IFSC codes, UPI IDs).
• Personal media and documents stored in secure cloud storage.
• Your communication partner chat and video user profile.

Anonymized categories

To maintain service history without identifying you, certain fields are anonymized:

• Veterinary and service booking fields are scrubbed of your identifiable information but remain in our database to preserve the user’s service history.

Retained categories and reasons

To comply with legal, financial, and tax obligations, the following data is retained:

• KYC records: Your Aadhaar, PAN, and professional licenses are marked as deleted but securely retained to comply with anti-money laundering and professional regulations.
• Financial records: Your closed wallet, ledger entries, and payout batch history are retained for tax and audit purposes.
• Note on payment processors: While your local bank methods are deleted from our database, we do not issue an external deletion call to our payment processor. Your beneficiary profile may remain in their system subject to their own retention policies.

5. Errors, rights, and support

If you encounter an error during the closure process (for example, a system failure prevents the deletion from completing), please contact support immediately.

You maintain all rights to your data as outlined in our Privacy Policy and Data Retention & Deletion Policy.

For assistance with account closure, resolving a blocking condition, or any other privacy-related query, contact our support team at privacy@pawgloo.com or support@pawgloo.com.