Issued by: NEXEL PLATFORMS PRIVATE LIMITED — owner of the Pawgloo and Pawgloo-Partners brands (incorporated under the Companies Act, 2013; principal office: Plot 151, Sector 2, Kurukshetra, Haryana 136118)
Deactivate or close your account
If you need a break from Pawgloo or want to start fresh, you have two options: deactivating your account temporarily or closing it permanently.
Deactivating vs. Closing
It's important to understand what happens to your pet's data in both scenarios.
| Feature | Deactivate (Temporary) | Close (Permanent) |
|---|---|---|
| Profile Visibility | Hidden from the community. | Permanently removed. |
| Your Data | Saved for your return. | Deleted within 30 days. |
| Pet Records | Safely stored. | Irretrievably lost. |
| Username | Reserved for you. | Released for others. |
| How to Restore | Just log back in. | Cannot be undone. |
Deactivate your account
Deactivating is the best option if you just want to hide your pet's "Pawprints" and profile for a while. You can come back and pick up right where you left off at any time.
- Open the Pawgloo App.
- Tap on your Profile in the bottom right.
- Tap the Settings (gear icon).
- Select Account Management.
- Tap Deactivate Account.
- Confirm your choice.
When your account is deactivated, your profile and your pets' profiles will not be visible to other pet parents. Your data remains safe on our secure servers.
Close your account
Closing your account is permanent. Once the process is complete, all your photos, medical logs, and friend history will be purged.
- Follow steps 1-4 above to reach Account Management.
- Tap Close Account.
- Tell us why you're leaving (optional, but helps us improve!).
- Tap Permanently Close Account.
- You'll receive a confirmation email.
Warning: Closing your account is final. If you change your mind, you have 14 days to log back in and cancel the request. After that, your account is closed and your personal data is permanently deleted within 30 days (some financial and KYC records are retained longer where the law requires — see our Privacy Policy).
Still need help?
If you're having trouble with your account, please reach out to our support team before taking these steps. We'd love to help you stay in the family!